A retailer's worst nightmare. Hungry shoppers fighting to order your products, but you can't deliver. For Best Buy, this could be their "Netflix" experience. In a fragile economic recovery, this is the last event you want to happen. Read on, especially some of the customer comments on forums
FROM SAN FRANCISCO CHRONICLE: Best Buy might make the naughty list this Christmas.
Some customers are still waiting to receive electronics purchased online in December and November, including some Black Friday specials, according to various media reports.
The company released a statement this week to FOX 9 in Minneapolis apologizing for the untimely issue.
“Due to overwhelming demand of hot product offerings on BestBuy.com during the November and December time period, we have encountered a situation that has affected redemption of some of our customers’ online orders,” Best Buy said in an emailed statement to FOX 9. “We are very sorry for the inconvenience this has caused and we have notified the affected customers.”
Customers have taken to the company’s forum to blast the electronics retailer for failing to deliver the items ahead of Christmas or Hanukkah.